When switching service providers, it doesn't help when the one you're leaving tells you how stupid you are for going with their competitor. 

Open letter to my former cable internet company:

I realize that the other guys aren't as superior as you, but right now I don't care, they are treating me better.  And when this "honeymoon" period of wonderful customer service with the other company is over, I won't be going back to you because apparently I'm too stupid to know what product I'm using and how it is delivered to me anyway. 

Yes I know you get what you pay for and if it's cheaper it might not be as good, but your tone was quite condescending and I don't appreciate it.  (I live with a 12-year-old - tone is a hot button topic for me).  Yes, it is cheaper and slower than your product, but your product is over priced and when I lose my job, I refuse to put up with your crap anymore.

I do appreciate you reminding me of the non-financial reason that I am leaving your company: crappy customer service.  It's like an abusive relationship - I've been putting up with it for so long that you think you can keep treating me this way and I'll never leave.  Yeah, not-so-much.

kthxbai.
 


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